FREE SHIPPING ON ALL ORDERS OVER $99 EXCLUDING SELECTED ITEMS AND FURNITURE*
AUSTRALIAN DELIVERY TIME-FRAMES
The following shows time-frames for all regular orders in Business Days (Monday - Friday, excluding public holidays). Dispatch times are generally between 1 and 3 business days, some orders may take up to 5 working days due to limited staff. (Items with same day dispatch guarantee^ are strictly dispatched on the same day). For more Australia Post domestic delivery times, please see here.
Items that are shipped from our NSW warehouse: (Rapid Dispatch Lines)
Items that are shipped from our VIC warehouse:
EXPRESS POST SERVICE (Next-business-day guarantee currently suspended)
We have warehouse in QLD, NSW and VIC, not all the warehouses support express post service. Only items in Rapid Dispatch Lines are eligible for express post. Order placed before 11AM will be sent out via Australia Post on the same day (Monday - Friday excluding public holidays).
DELIVERY SERVICE INFORMATION (Non-Furniture Orders)
All orders must be paid in full with cleared funds prior to dispatch and delivery.
At the time of making your order, please provide us with a delivery street address where deliveries may be made during business hours Monday to Friday.
Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.
You must notify us of any faulty or damaged goods, including photos, within 48 hours of receipt of the goods by email firstname.lastname@example.org
- Description of the damage to goods
- Description of the internal packaging
- Description of the external packaging
- Pictures of the damage to goods (as received upon delivery)
- Pictures of the internal packaging (left in the original packaging)
- Pictures of the external packaging (clearly showing the shipping label)
Once we have received your advice of any faulty or damaged goods we will aim to resolve the issue as soon as possible. Please refer to the Returns & Cancellations Policy section for more information.
*Furniture Orders (Abide Interiors)
Shipping costs are calculated on based on your location, weight and dimensions of the items. You can get an estimate based on your postcode by emailing us. Delivery charges with all national carriers increase dramatically to areas deemed as ‘regional’. If you live a regional area and want to see if you can lower the delivery charge, we can quote for delivery to a friend or relative living in the nearest metropolitan area.
We suggest that you choose a delivery address where someone is present to accept your delivery during business hours. If no one can be home to accept delivery of the goods, you can provide us with an ATL (Authority To Leave) in the comments section. Please specify where you would like the driver to leave the goods. Please provide a physical address for delivery, as we are not able to deliver to P.O. Boxes. For some of our items It is possible to track your order using the courier company’s online tracking system, however, for some larger bulkier items the carriers do not offer an online tracking system.
Please see below for estimated transit times once your items are dispatched from the warehouse:
Brisbane 1-2 days
Melbourne 2-3 days
Sydney 2-3 days
Adelaide 3-4 days
Perth 6-7 days
Tasmania 5-6 days
If an order was dispatched using a national freight company such as TNT, you will receive an email with a consignment number which can be tracked online.
You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.
Upon payment of the freight charges, customers goods are insured under our freight insurance policy for any damages which may occur during transit. If your item(s) appear to arrive damaged please do as follows;
- If the packaging is damaged please take several clear photos.
- If an item is damaged once packaging is removed, please take several clear photos of the damage(s) to item.
- Submit the photos to email@example.com WITHIN 24 HOURS of receiving the items.
If Bronx Homewares does not receive the photos of any damage(s) caused during transit within 24hrs of receiving delivery, no insurance claim can be made and we cannot reimburse or replace any damaged goods.
Large items maybe not be possible to deliver to some rural areas. Please contact us for further assist. Apologies in advance.
^All Rapid Dispatch products are dispatched on the same day if ordered before 11AM AEST Monday to Friday excluding public holidays. Applies only to Rapid Dispatch Lines. Same day dispatch may not apply if your order includes other products.